Contact us support@amatetahost.com
0
N$ US$
Log in
AMATETA Help Center

From checkout to confidently online

Friendly, practical instructions for choosing, buying and setting up every AMATETA service—written for humans, not technicians.

Start with buying Ask our team
AMATETA dove guiding a customer through setup
Choose a topic

Everything you need for a smooth launch

Each guide explains what you need before starting, the exact steps, and what success looks like.

01Buy a serviceChoose, order and pay 02Connect a domainNameservers and DNS 03Open your hostingcPanel and files 04Set up emailWebmail and devices 05Launch WordPressInstall and secure 06Activate SSLHTTPS and checks
01

Buy the right service

About 5 minutes

Before you start

Know the name you want for your website and have your contact, billing and payment details ready. If you already own a domain, keep its registrar login nearby.

  1. Choose what you needUse the product pages or guided order wizard to compare storage, mailboxes and billing cycles. You can upgrade later.
  2. Add a domainRegister a new name, transfer one to AMATETA, or choose “I already own this domain” to keep it with its current registrar.
  3. Review your cartConfirm the service, billing term, domain spelling, taxes and total before continuing.
  4. Create or sign in to your accountUse an email address you can access. It receives your verification, invoice and service credentials.
  5. Pay securelyChoose card or EFT. Card orders normally confirm immediately; EFT orders activate after payment reflects and is matched.
  6. Watch for your welcome emailIt contains the next steps and service access. You can also follow status from your client dashboard.
Success looks like: your order appears under My Services and the invoice shows Paid.
02

Connect your domain

Usually 5–30 minutes

Use one of these two routes

  1. Domain registered with AMATETAOpen Client Area → Domains → your domain. If hosting was purchased together, the correct nameservers are usually applied automatically.
  2. Domain registered elsewhereOpen your hosting welcome email, copy both AMATETA nameservers, then replace the current nameservers at your registrar.
  3. Wait for propagationChanges often begin working within an hour but can take up to 24–48 hours worldwide because networks cache DNS.
  4. Verify the destinationOpen the domain in a private browser window. If it does not resolve after 24 hours, send support the domain name and a screenshot of the nameserver screen.
Important: changing nameservers can also change where email is delivered. Ask us to check your existing mail records before changing them.
03

Open your hosting

Instant after activation

  1. Open My ServicesSign in to your client area, choose Services, then open the active hosting service.
  2. Use one-click cPanel accessChoose Login to cPanel. You do not need to type the server password when launching it from your secure account.
  3. Upload or buildUse File Manager for an existing website, or the application installer for WordPress. Website files belong inside public_html.
  4. Create backups before major changesAutomatic backups protect the service, but download your own copy before plugin updates, migrations or redesigns.
Success looks like: cPanel opens and your domain displays either your website or the account’s temporary start page.
04

Set up business email

About 10 minutes

  1. Create the mailboxOpen your email service or cPanel Email Accounts, choose Create, enter the address and set a strong unique password.
  2. Test in webmail firstOpen Webmail from the client area, send a message to another address, then reply to confirm incoming and outgoing mail.
  3. Add it to your phone or computerChoose IMAP when asked. Copy the exact incoming server, outgoing server, ports and security settings shown in Connect Devices.
  4. Keep authentication enabledThe outgoing server requires the full email address and mailbox password. Do not use your client-area password.
Best practice: use IMAP so messages and folders stay synchronized across webmail, phone and laptop.
05

Launch WordPress

About 10 minutes

  1. Confirm the domain is connectedWordPress can install before DNS finishes, but testing is easier once the domain opens your hosting account.
  2. Open the WordPress installerFrom cPanel choose the WordPress application installer, then select Install.
  3. Choose HTTPS and the correct domainSelect https:// when SSL is active. Leave the directory field empty to install on the main domain.
  4. Create a secure administratorUse a username other than “admin”, generate a strong password and enter an email you monitor.
  5. Update before designingSign in at /wp-admin, update WordPress, themes and plugins, then remove anything unused.
Success looks like: the site opens over HTTPS and you can sign in to the WordPress dashboard.
06

Activate SSL & HTTPS

Automatic after issue

  1. Make sure DNS points to AMATETAThe certificate authority must be able to reach the domain before it can validate and issue SSL.
  2. Order the certificate you needChoose the domain, confirm the covered hostname and complete any validation request shown in your account.
  3. Allow automatic installationOnce issued, supported hosting services install the certificate automatically. Status changes appear in the SSL area.
  4. Test both versionsOpen the domain with https:// and www. Check for a padlock and no browser warning.
  5. Force HTTPS only after testingRedirect visitors after the certificate works, avoiding a loop or lockout caused by an early redirect.
Need help? Include the exact domain and a screenshot of the browser warning in your support ticket.
AMATETA support dove
Still stuck?

Send us the details—we’ll guide you.

Tell us what you expected, what happened and the domain or service involved. Screenshots are welcome, but never send passwords or card details.

Open a support ticket